formal complaint letter
Delayed flight + lost luggage
Your direct flight from London to Vienna was delayed by 8 hours, and your luggage arrived 3 days late — with one item damaged. Write a formal complaint letter to the airline's customer relations team demanding compensation. Be polite but firm.
Target: 200 words · about 9 minutes
Show checklist
- Formal greeting (Dear Sir or Madam,)
- Flight number, date, route in the opening
- Concrete factual details of the delay and luggage
- Specific compensation requested with a deadline
- One reference to consumer rights or airline policy
- Yours faithfully sign-off
0 / 200 words