formal complaint letter
Broken swimming watch
You ordered a sports watch from a British online shop to track your swimming. It arrived with a cracked screen and the heart-rate sensor doesn't work. Write a formal complaint letter to the customer services department. Describe the problem, state what you want done about it, and give a deadline.
Target: 180 words · about 9 minutes
Show checklist
- Formal greeting (Dear Sir or Madam,)
- Order details (date, reference, product)
- Specific description of the fault
- Clear request (refund, replacement, repair)
- Polite but firm closing with a deadline
- Formal sign-off (Yours faithfully,)
0 / 180 words